RadioTuck
Welcome to RadioTuck
RadioTuck delivers ground-breaking interviews by MBA Fellows with today’s business leaders on topics, trends and best-practices surrounding technology and digital strategies.
IT and the Automotive Industry
Glenn Mercer, Director of Automotive Services, McKinsey & Company
November 2004 / 10:48
Glenn discusses how IT has affected design and production in the automotive industry, in particular the idea of "build-to-order". He also addresses the future of automotive telematics, including global positioning systems and usage-based car insurance.
Interviewer: Darren Perry T'05
Topics: Information Technology, Internet / Connectivity, Related Links: Mckinsey & Company
Branding, IT and Financial Services
James Thomson, SVP of Corporate Branding, Advertising and Top 25 Strategy, Bank of America
January 2004 / 9:36
Bank of America recently acquired FleetBoston, making it the second-largest bank in the U.S. James discusses how acquisitions are integrated from a brand perspective, and how digital technologies, such as data integration and data mining, have affected branding efforts in the financial services industry.
Interviewer: Julia Kidd T'04
Topics: Advertising, Finance, Marketing, Mergers & Acquisitions,
Climbing the Supply Chain Summit
Kevin Holian T'85, SVP of Supply Chain Mgmt, Staples Incorporated
October 2003 / 10:42
Kevin and Don Ralph, SVP of Logistics at Staples, explain how supply chain management can be a competitive advantage in today's retail market. They outline the goals, challenges, and results of Staples' Summit Supply Chain Improvement Program, as well as their expectations for continuous improvement. Kevin and Don discuss why they view their employees as the key driver to any process or technology initiative within supply chain.
Interviewer: Michael Gozycki T'04
Topics: Supply Chain, Related Links: Staples Incorporated
Security or Visibility: Which is IT?
Blair LaCorte, EVP of Marketing and Business Development, Savi Technology
October 2003 / 6:39
Savi Technology has been a leader in emphasizing the synergies between supply chain visibility and security. Blair shares his viewpoint on IT and supply chain technology management, including the delicate balance between process and technology.
Interviewer: Julia Kidd T'04
Topics: Information Security, Information Technology, Supply Chain, Related Links: Savi Technology
Search & Merchandising are Key to E-Commerce
William A. Pond Jr., Manager of Site Operations, L.L. Bean
October 2003 / 11:12
Bill reveals how LL Bean uses the internet to complement its core catalog retail business. He discusses the evolution of the website from its start in 1995 to today, including the massive redesign in June 2003, and the imminent release of a new search engine, and how L.L. Bean prioritizes these types of investments in their online presence. Bill also discusses the challenges of re-balancing the 3 Cs of the Internet heyday in the site today to maintain a competitive edge: Commerce, Content, and Community - lessons he learned from his previous experience at startup Garden.com.
Interviewer: Brian Wallace T'04
Topics: Ecommerce, Internet / Connectivity,
Wireless, Today and Tomorrow
Jim Slaby D'83, Senior Research Analyst, Giga Research, Forrester Research
April 2003 / 22:08
Jim explains his views on Wi-Fi and other aspects of the wireless world of today. Jim is regularly quoted on networking issues in business and technology journals.
Interviewer: Emily O'Brien T'04
Topics: Mobile, Related Links: Forrester Research; Tech@Tuck 2003 Mobile Interactivity
Wi-Fi in Business
Joseph Gensheimer, COO, Cometa Networks
April 2003 / 10:48
Joe shares his thoughts on the impact of Wi-Fi on business and its eventual role for consumers. He also explains Cometa's role in this value chain, Cometa's plans to build the network as using the network of others, and, based on his past experience at Sprint PCS, IBM, RealCom Communications and GTE, how Wi-Fi fits into the mobile services space.
Interviewer: David Sobie T'04
Topics: Mobile, Services, Related Links: Cometa Networks
Outsourcing Business Processes
David Dougherty, Chief Development Officer, Convergys
February 2003 / 13:57
David Dougherty describes the business processing outsourcing industry and business. He shares his thoughts on how digital technologies and the internet have changed the business and how customers are reacting. The outsourcing market is still open with 85% of the processes still being done in-house.
Interviewer: Andrew Allen T'04
Topics: Outsourcing, Process, Related Links: Convergys
Digital Technologies in the Publishing Industry
Michael E. McLean, Executive Editor, Testing and Assessment, McGraw-Hill Companies
February 2003 / 6:53
Michael gives us his insight on what his company is changing internally to capture value and what challenges technology is placing on McGraw-Hill. He also highlights how the publishing industry is being changed by the impact of digital technologies.
Interviewer: Justin Kreter T'03
Topics: Customer, Educational System, Operations, Software, Technology, Related Links: McGraw-Hill
Digital Marketing in a Traditional Institution
Chris Chambers, Major, Deputy Director of the Office of Economic and Manpower Analysis, US Army
February 2003 / 11:13
Major Christopher Chambers is an Infantry officer and the Deputy Director of the Office of Economic and Manpower Analysis. He talks with Radio Tuck about how the Army has developed a game to communicate its brand message to the American population. Active duty solders that get online can play this game and can have in-game-chat opportunities with game playing Americans. Listen to his interview to hear how the marketing and promoting of this game provided positive unexpected results.
Interviewer: Justin Kreter T'03
Topics: Communication, Marketing, Tech Toys & Gaming, Related Links: America's Army; US Military
Digital Video Media and Entertainment
Lisa Sanders, Executive Director of Operations, Sony Pictures Imageworks
November 2002 / 17:06
Lisa and Seth Skolnick, SVP of Business development at Paramount Digital discuss how marketing and the value chain in the film and television industries have changed due to new technologies. They also share their thoughts on how digital technologies are shaping and molding content creation and the user experience in the visual medium.
Interviewer: Justin Kreter T'03
Topics: Marketing, Media, Value Chain, Related Links: Sony Pictures Imageworks; Paramount Digital; Tech@Tuck: Digital Video Media and Entertainment Panel
Digital Technologies: Shaping the Future of Business
Abbie Lundberg, Editor-in-Chief, CIO Magazine
September 2002 / 6:44
Abbie talks to us after the dotcom boom and bust. She shares her thoughts on the impact of digital technologies on business. Hear what business area she feels has been affected the most by digital technologies.
Interviewer: Justin Kreter T'03
Topics: Information Security, Mobile, Strategy, Related Links: CIO Magazine
Bricks and Clicks
Tom Jeffery, VP of MIS, B-B Toys and Etoys.com
September 2002 / 10:10
Tom speaks with us about how K-B and Etoys are using information technologies and a newly implemented CRM system to better target and market to their consumers. Tom also expresses an interesting perspective on handling data between a brick and mortar institution and an online retail site.
Interviewer: Justin Kreter T'03
Topics: Ecommerce, Information Technology, Tech Toys & Gaming,
Has Star Trek Finally Arrived?
Amol Joshi T'97, Co-founder, BeVocal
November 2001 / 10:13
Amol and Steve Tran T'98, co-founders of BeVocal discuss how their voice recognition software is transforming the cell phone and delivering big results for wireless carriers.
Interviewer: Ed Ludwigson T'02
Contextual Marketing: The Real Business of the Internet
John T. Marshall, EVP and Global Leader, Strategy and Analysis, Digitas
November 2001 / 12:43
John shares insights from his new book "Contextual Marketing: The Real Business of the Internet". The architect of the transformation strategies Digitas presents to its clients, reflects on the strategies behind contextual marketing and its use to determine potential consumers.
Interviewer: Jonathan Kwon T'02
IT Transformation through Customer Focus
Bob Leach, VP of IT, Stora-Enso
October 2001 / 26:39
Bob describes how creating customer focus in an IT department can revolutionize an old-line industry. IT groups need to focus on the different vintages of information technology that manufacturing facilities have. The use of the internet enables collaborative processing with partners.
Interviewer: Jonathan Kwon T'02
Topics: Information Technology, Strategy,
Analyze This: Web Analytic Tools for Marketing
Larry Bohn, CEO, NetGenesis
October 2001 / 4:56
Larry explains how web analytics solutions are created and how they aid in executing a marketing strategy. There is a strong movement toward multi-channel solutions and very predictable ways that customers adopt this technology. They go through an initial system phase and then build up their analytic capabilities incrementally.
Interviewer: Jonathan Kwon T'02
Topics: Controls / Metrics, Data, Marketing,
Cross-Channel Success
Kelly Mahoney, Chief Marketing Officer, StaplesDirect.com
October 2001 / 13:35
Kelly talks about the importance of coordinating across all different marketing divisions to deliver the right message. She talks about their educational effort that is focused on the customer, based on customer economics.
Interviewer: Jonathan Kwon T'02
Topics: Commerce, Customer, Ecommerce, Marketing, Related Links: Staples
The Internet Impact & Ecommerce
John Pepper, CEO, Procter & Gamble
December 2000 / 5:20
John reflects on how IT, the Internet, and globalization are transforming P&G's consumer products strategy. When you're in a developing geography you are presented with many opportunity challenges and you must win on the platforms of fundamental performance.
Interviewer: Jonathan Kwon T'02
Topics: Ecommerce, Globalization, Information Technology, Product Development, Related Links: P&G