RadioTuck
Welcome to RadioTuck: Operations
RadioTuck delivers ground-breaking interviews by MBA Fellows with today’s business leaders on topics, trends and best-practices surrounding technology and digital strategies.
Scaling Development, Opps and Apps - a Firsthand View of Cloud Computing
Peter DeSantis, VP, Amazon Web Services and General Manager, Amazon EC2, Amazon
September 2011 / 6:14
Peter sees a future in which harnessing a far-flung computer network becomes as easy plugging in a household appliance. For enterprises, that kind of simplicity would bring big changes. Manish asks Peter specific questions about these changes.
Interviewer: Manish Dalwadi T'12
Topics: Cloud Computing, Operations, Services, Related Links: Amazon; "Up in the Air" BTIS Event
Customer Insight at Starwood
Rebecca Gillan, Global Market Research and Guest Satisfaction, Starwood
January 2007 / 11:58
Starwood's Rebecca Gillan and Amy Weinberg discuss how their respective groups—Global Market Research & Guest Satisfaction and Customer Insight—marry transactional data with behavioral data to drive new brand strategies and initiatives.
Interviewer: David Charles T'07
Topics: Collaboration, Customer, Data, Globalization, Operations, Strategy,
IT and the Pepsi Challenge
Dawn Hudson, President and CEO, Pepsi-Cola, North America
November 2006 / 10:27
Dawn discusses how information technology has been a critical component in successfully communicating operations standards and coordinating marketing campaigns with franchise partners across the vast Pepsi system.
Interviewer: Supreet Ahluwalia T'07
Topics: Information Technology, Marketing, Operations, Organization, Related Links: PepsiCo
Improving the Steinway System
Bruce Stevens, President, Steinway & Sons
November 2006 / 9:59
This interview explores how Steinway integrates technology and new processes without compromising the hallowed Steinway brand. Technology has not only helped to craft even better pianos through precision machinery, but information technology has also honed global distribution and marketing.
Interviewer: Patrick Redmond T'07
Topics: Disruption, Operations, Technology, Related Links: Steinway & Sons; Steinway Case Study
Informaticians at Work
Andrew Palmer T'94, SVP of Organization and Operations, Infinity Pharmaceuticals
October 2005 / 9:02
Infinity Pharmaceuticals views information as a core asset for its business. Often times in biotech startups, information "falls all over the floor," but Andrew explains how at Infinity, all the information generated from its lab experiments has a place to live.
Interviewer: Dan McGuire T'06
Topics: Information Technology, Operations, Related Links: Infinity Pharmaceuticals
Digital Technologies in the Publishing Industry
Michael E. McLean, Executive Editor, Testing and Assessment, McGraw-Hill Companies
February 2003 / 6:53
Michael gives us his insight on what his company is changing internally to capture value and what challenges technology is placing on McGraw-Hill. He also highlights how the publishing industry is being changed by the impact of digital technologies.
Interviewer: Justin Kreter T'03
Topics: Customer, Educational System, Operations, Software, Technology, Related Links: McGraw-Hill