Roundtable on Digital Strategies: Customer
Membership in the Roundtable on Digital Strategies delivers an ongoing series of business dialogues at which CIOs and top-level executives of American and European corporations share new insight into the enabling role of information technology in meeting current business challenges. In focused discussions that cut across organizations and industries, Roundtable participants from noncompeting member corporations examine meaningful business issues they have in common. They come away from the day-long experience with new ideas and new approaches to specific challenges—the kind of creative assessment that arises only from diverse perspectives. More ›
Business Intelligence and Analytics
Roundtable on Digital Strategies
June 2, 2010 • Charlotte, NC • hosted by Time Warner Cable
The Roundtable on Digital Strategies met to consider the driving role of IT in Business Intelligence and Analytics in today's world so inundated with data. Topics included metrics, key analytics and using BI to drive results. More ›
Topics: Customer, Data, Governance, Information Technology, Marketing, Organization
Customer Experience and the Customer-Focused Organization
Roundtable on Digital Strategies
April 23, 2010 • Vevey, Switzerland • hosted by Nestlé
Members of the European Roundtable on Digital Strategies participated in a full day discussion to consider how, as we emerge from the economic downturn, companies currently face a new baseline, slower economic growth and increased uncertainty and risk. These circumstances call for continued cost-cutting yet simultaneous innovation and growth; a need for flexibility during a prolonged period of uncertainty; and a renewed focus on the customer experience and getting closer to the customer. Members will discuss the role of the CIO, digital strategies and technology to this end in the current marketplace. Nestlé hosted this Roundtable. More ›
Topics: Change, Customer, Data, Emerging Markets, Organization, Social Media
Using and Stewarding Customer Data
Roundtable on Digital Strategies
October 4, 2007 • Hanover, NH • hosted by the Tuck School of Business
CIOs and other senior execs from 3M, Bechtel, BMW Group, BT Group, Cisco, Eaton, Hilti, and Johnson & Johnson were joined by academics from Tuck and the University of Cologne for this roundtable. More ›
Topics: Customer, Data, Governance, Information Security, Privacy
Web 2.0 and the Corporation
Roundtable on Digital Strategies
June 19, 2007 • Palisades, NY • hosted by IBM
CIOs and other senior execs from 3M, BT Group, JPMorgan Chase, Cisco, DISA, Eastman Chemical, IBM, ING, Ogilvy, and Time Warner Cable were joined by academics from Tuck for this roundtable. More ›
Topics: Collaboration, Computing, Consumerization of IT, Corporate Communications, Customer, Information Technology, Marketing, Mobile, Risk, Social Media, Technology, Video
Nurturing and Executing Innovation
Roundtable on Digital Strategies
June 6, 2006 • Pawtucket, RI • hosted by Hasbro Incorporated
CIOs and other senior execs from 3M, Bechtel, Carlson, Cisco, Eastman Chemical, Hasbro, IBM, and OMD were joined by academics from Tuck and Michigan for this roundtable. More ›
Topics: Culture, Customer, Innovation, Organization, Process, Value Chain
Enabling a Customer-Focused Organization
Roundtable on Digital Strategies
September 9, 2003 • South Bend, IN • hosted by Whirlpool Corporation
What does it mean to be customer focused? How do you engender customer-centricity in a corporation? Understanding what it means to have a customer-focused organization and how to enable that focus was the topic of the fifth Thought Leadership Summit on Digital Strategies, hosted by Whirlpool Corporation in South Bend, IN. More ›
Topics: Collaboration, Customer, Data, Organization, Services
Collaborative Product Generation
Roundtable on Digital Strategies
May 13, 2003 • Cleveland, OH • hosted by Eaton
As developing and bringing new products to market becomes increasingly complex, why, how, and with whom should companies leverage collaboration? The roundtable discussion - "Collaborative Product Generation" - examined how companies leverage partnerships through information integration and collaboration - improving products, driving down cycle times, and reducing supply chain costs. More ›
Topics: Collaboration, Customer, Innovation, Product Development
Service and Support: From Cost Reduction to Revenue Generation
Roundtable on Digital Strategies
February 11, 2003 • Durham, NC
Is a service a cost center or revenue opportunity? How do you collaborate with value chain partners to offer services? The roundtable discussion - "Service and Support: From Cost Reduction to Revenue Generation" - examined the potential for value-chain partnering in new revenue-generating service ventures and addressed the organizational and structural issues service offerings can pose. More ›
Topics: Culture, Customer, Operations, Services
