Case Studies: Information Technology
Mattel, Inc: The Lead Paint Recall
M. Eric Johnson
Length: 19 pages
Publication date: 2010
Case#: 6-0033
Supply chains face many risks, from material flow disruption and quality failures to information security. In some cases those risk come from suppliers in other cases they come from downstream partners. For example, in 2010, Toyota faced global criticism over its handling of a recall related to sticking accelerator pedals. Likewise, in 2007 product safety problems led many toy makers to recall products during the holiday season. Mattel, the world’s largest toymaker with years of experience working in China, found itself in the middle of very negative global publicity. This case inquires as to what went so wrong?
Topics: Information Technology, Supply Chain
Industry: Toys/Video Games
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Information Risk Analysis at Jefford’s
Hans Brechbühl, Chris Dunning
Length: 8 pages
Publication date: 2008
Case#: 6-0029
Jefford's faces several information security threats and must decide which risks to mitigate and at what cost. Headquartered in the U.S., Jefford's, a fictitious Fortune 500 company, is growing rapidly with much of the expansion coming in emerging markets. They face numerous risk management decisions, including how to mitigate problems with stolen/lost laptops, malware, fraudulent website transactions and protection of personally identifiable employee data. This case can serve as a good basis for a discussion on information security and risk management approaches. In Part B, the case provides detailed data on which to do a cost/benefit analysis, and with the help of the teaching note, creates a robust Monte Carlo simulation using Excel and Crystal Ball or similar software.
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Topics: Information Technology
Industry: Manufacturing
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