Faculty Directory

Joseph M. Hall

Visiting Professor of Business Administration






PhD, Stanford University, 2000; MBA, University of Washington, 1995; BS, California Institute of Technology, 1989

Areas of Expertise

Operations strategy and service operations management

Current Research Topics

  • Tension between art and science in business process management
  • Value of operational focus; interactions of capacity choices
  • Customer service
  • Customer retention

Professional Activities

Academic positions

  • Tuck School of Business, 2000–present

Working Papers

  • With E.L. Porteus, "Capacity Games and Customer Valuation"
  • With E.L. Porteus, "Joint Pricing and Capacity Decisions Under Monopoly"
  • With P.K. Kopalle and A. Krishna, "A Multi-Product Model of Retailer Dynamic Pricing and Ordering Decisions: Normative and Empirical Analysis"
  • With M. Fleischmann and D.F. Pyke, "A Dynamic Pricing Model for Coordinated Sales and Operations"


  • Jaedicke Fellowship, Stanford Graduate School of Business, 1996–97
  • Future Professors of Manufacturing Fellowship, Stanford University 1995–2000

Selected Publications

  • With P.K. Kopalle and D.F. Pyke, "Static and Dynamic Pricing of Excess Capacity in a Make-to-Order Environment," Production and Operations Management, 18(4), July/August 2009
  • "When Should a Process Be Art, Not Science?", Harvard Business Review, 87(3), 2009
  • "Smart Pricing," MIT Sloan Management Review, 45(2), 2004
  • "Customer Service Competition in Capacitated Systems," Manufacturing and Service Operations Management, 2(2), 2000