Faculty Directory
Joseph M. Hall
Visiting Associate Professor of Business Administration
E-Mailjoseph.m.hall@tuck.dartmouth.edu
Phone603-646-0778
DegreeBS, California Institute of Technology, 1989; MBA, University of Washington, 1995; PhD, Stanford University, 2000
AREAS OF EXPERTISEOperations strategy and service operations management
Current Research Topics
Tension between art and science in business process management; value of operational focus; interactions of capacity choices, customer service, and customer retention
Selected Publications
"Customer Service Competition in Capacitated Systems," Manufacturing and Service Operations Management, 2(2), 2000; "Smart Pricing," MIT Sloan Management Review, 45(2), 2004; with P.K. Kopalle and D.F. Pyke, "Static and Dynamic Pricing of Excess Capacity in a Make-to-Order Environment," Production and Operations Management, forthcoming; "When Should a Process Be Art, Not Science?", Harvard Business Review, 87(3), 2009
Working Papers
With E.L. Porteus, "Capacity Games and Customer Valuation"; with E.L. Porteus, "Joint Pricing and Capacity Decisions Under Monopoly"; with P.K. Kopalle and A. Krishna, "A Multi-Product Model of Retailer Dynamic Pricing and Ordering Decisions: Normative and Empirical Analysis"; with M. Fleischmann and D.F. Pyke, "A Dynamic Pricing Model for Coordinated Sales and Operations"
Awards
Future Professors of Manufacturing Fellowship, Stanford University 1995–2000; Jaedicke Fellowship, Stanford Graduate School of Business, 1996–97
Professional Activities
Academic positions: Tuck School of Business, 2000–present
Research & Teaching Summary
Joseph Hall has expanded research discussion in operations to include the need for managers to rescue “artistic” business processes from the tide of standardization and allow employees to improvise and improve customer satisfaction. He teaches the core course Managerial Economics as well as the elective Tools for Improving Operations.