Current Research Topics

Impact of information technology on supply chain integration, information security and trust, logistics for products with short life cycles

Selected Publications

With A. Appari and D. Anthony, "Medication Administration Quality and Health Information Technology: A National Study of U.S. Hospitals," Journal of the American Medical Informatics Association, 2012; "Health-Care Industry Heal Thyself," Wall Street Journal, 2011; with N. Willey "Usability Failures and Healthcare Data Hemorrhages," IEEE Security and Privacy, 9(2), 2011; with X. Zhao, "Managing Information Access in Data-Rich Enterprises with Escalation and Incentives, International Journal of Electronic Commerce, 15(1) 2010; with J.M. Hall, "Striking the Right Balance Between Art and Science in Managing Processes," Harvard Business Review, March 2009; with R.D. Meller, "Performance Analysis of Split-Case Sorting Systems," Manufacturing and Service Operations Management, 4(4), 2002; with J. Jackman, "Interval Coverage in Multiclass Queues Using Batch Mean Estimates," Management Science, 42(12), 1996

Working Papers

"An Organizational Learning Perspective on Proactive vs. Reactive Investment in Information Security"; "Institutional and Market Forces in Organizational Change: HIPAA Compliance in Acute Care Hospitals"; "Meaningful Use of Electronic Health Record Systems and Process Quality of Care: Evidence from a Panel Data Analysis of U.S. Acute-Care Hospitals"

Awards

Editor's Choice Award, Journal of the American Medical Informatics Association, 2012; Outstanding Service Award, POMS College of Supply Chain Management, 2009; Research funding: National Science Foundation, 2009–present, departments of Homeland Security and Justice, 2005–present, National Institute of Standards and Technology, 2006–09, U.S. Bureau of Justice, 2005–07; Accenture Award for outstanding research paper in logistics, 2001; winner, CIBER/POMS international case competition, 2000; Dean’s Award for Teaching Excellence, Owen Graduate School of Management, Vanderbilt University, 1997, 1995

Professional Activities

Academic positions: Tuck School of Business, 1999–present; Associate Dean for the MBA Program, 2012–present, Benjamin Ames Kimball Professor of the Science of Administration, 2009–present, Director, Glassmeyer/McNamee Center for Digital Strategies, 2002–present, Professor of Operations Management, 2003–09, Associate Professor, 1999–2003, Tuck School of Business; Associate Professor of Management, 1996–99, Assistant Professor of Management, 1991–96, Owen Graduate School of Management, Vanderbilt University

Board memberships: Board of Directors, Crossroads Academy; Strategic Advisory Council, Core Security

Editorial positions: Department Editor, Production and Operations Management; Editorial Board, Electronic Markets: The International Journal on Networked Business, Interfaces, International Journal of Logistics Management