Faculty Directory
M. Eric Johnson
Benjamin Ames Kimball Professor of the Science of Administration; Director, Glassmeyer/McNamee Center for Digital Strategies
E-Mailm.eric.johnson@tuck.dartmouth.edu
Phone603-646-0526
DegreeBS, BS, Pennsylvania State University, 1986; MS, Pennsylvania State University, 1987; PhD, Stanford University, 1991
AREAS OF EXPERTISESupply chain management and information technology
Current Research Topics
Impact of information technology on supply chain integration, information security and trust, logistics for products with short life cycles
Selected Publications
With J. Jackman, "Interval Coverage in Multiclass Queues Using Batch Mean Estimates," Management Science, 42(12), 1996; with R.D. Meller, "Performance Analysis of Split-Case Sorting Systems," Manufacturing and Service Operations Management, 4(4), 2002; "Put People Before Process," CIO, April 2007; "Information Risk of Inadvertent Disclosure: An Analysis of File-Sharing Risk in the Financial Supply Chain," Journal of Management Information Systems, 25(2), 2008; with J.M. Hall, "Striking the Right Balance Between Art and Science in Managing Processes," Harvard Business Review, March 2009; with X. Zhao, "Managing Information Access in Data-Rich Enterprises with Escalation and Incentives, International Journal of Electronic Commerce, 15(1) 2010; with N. Willey "Usability Failures and Healthcare Data Hemorrhages," IEEE Security and Privacy, 9(2), 2011
Working Papers
"An Organizational Learning Perspective on Proactive vs. Reactive Investment in Information Security"; Medication Administration Quality and Health Information Technology: A National Study of US Hospitals"; "Institutional and Market Forces in Organizational Change: HIPAA Compliance in Acute Care Hospitals"
Awards
Dean’s Award for Teaching Excellence, Owen Graduate School of Management, Vanderbilt University, 1995, 1997; winner, CIBER/POMS international case competition, 2000; Accenture Award for outstanding research paper in logistics, 2001. Research funding: Departments of Homeland Security and Justice, 2005–present; U.S. Bureau of Justice, 2005–07; National Institute of Standards and Technology, 2006–09; Outstanding Service Award, POMS College of Supply Chain Management, 2009
Professional Activities
Academic positions: Assistant Professor of Management, 1991–96, Associate Professor of Management, 1996–99, Owen Graduate School of Management, Vanderbilt University; Tuck School of Business, 1999–present; Director, Glassmeyer/McNamee Center for Digital Strategies, Tuck School, 2002–present
Board memberships: Board of Directors, Product & Operations Management Society, 2008–present
Editorial positions: Department Editor, Production and Operations Management; Editorial Board, Electronic Markets: The International Journal on Networked Business, Interfaces, International Journal of Logistics Management
Research & Teaching Summary
Supported by grants from the National Institute of Standards and Technology, Department of Justice, Department of Homeland Security, and the National Science Foundation, M. Eric Johnson studies the effect of information security and trust on supply-chain relationships. Professor Johnson teaches the elective Supply Chain Management.