Faculty Directory

Robert A. Shumsky

Professor of Operations Management



DegreePhD, Massachusetts Institute of Technology, 1995; MS, Massachusetts Institute of Technology, 1993; AB, Harvard University, 1988

AREAS OF EXPERTISEOperations management

Current Research Topics

Improving quality and efficiency in service operations, service supply chains, airline revenue management

Selected Publications

  • "Call Center Outsourcing Contracts Under Information Asymmetry," Management Science, 54(4), 2008
  • With S. Netessine, "Revenue Management Games: Horizontal and Vertical Competition," Management Science, 51(5), 2005
  • With E.J. Pinker and S. Misra, "Salesforce Design with Experience-Based Learning," IIE Transactions, 36(10), 2004
  • With E.J. Pinker, "Gatekeepers and Referrals in Services," Management Science, 49(7), 2003
  • With S. Netessine and G. Dobson, "Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation," Operations Research, 50(2), 2002
  • With A. Barnett, M. Hansen, A. Odoni, and G. Gosling, "Safe at Home? An Experiment in Domestic Airline Security," Operations Research, 49(2), 2001
  • With E.J. Pinker, "The Efficiency-Quality Tradeoff of Crosstrained Workers," Manufacturing & Service Operations Management, 2(1), 2000

Working Papers

  • "Dynamic Revenue Management in Airline Alliances"
  • "Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law"


  • Superior Teaching awards, Simon School, University of Rochester, 2000–05
  • Meritorious Service awards, Operations Research, 2003, 2002, 2001, 2000, 1998, 1996
  • Harold Hazan Award, Outstanding Teaching in Electrical Engineering and Computer Science, Massachusetts Institute of Technology, 1992
  • Graduate Research Award on Public Sector Aviation, Federal Aviation Administration, 1991

Professional Activities

Academic positions

  • Tuck School of Business, 2005–present; Associate Professor, 2001–05, Assistant Professor, 1995–2001,
  • Simon School of Business Administration, University of Rochester

Nonacademic positions

  • Research Associate, MITRE Center for Advanced Aviation Systems, 1993
  • Research Associate, Massachusetts Port Authority, 1992
  • Teacher, Northfield Mount Hermon School, 1988–90 

Board memberships

  • Advisory Board, American Management and Marketing Association, 2004–present
  • Board of Trustees, Temple Sinai, Rochester, N.Y., 2004–05

Editorial positions

  • Senior Editor, Production and Operations Management
  • Associate Editor, Management Science, Operations Research
  • Editorial Review Board, Journal of Revenue and Pricing Management, Manufacturing & Service Operations Management

Research & Teaching

Professor Shumsky has research and teaching interests in operations management and decision science. His current research focuses on the interactions among quality, flexibility and efficiency in service systems. He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health-care providers.