DegreePhD, Massachusetts Institute of Technology, 1995; MS, Massachusetts Institute of Technology, 1993; AB, Harvard University, 1988
AREAS OF EXPERTISEOperations management
Improving quality and efficiency in service operations, service supply chains, airline revenue management
Professor Shumsky has research and teaching interests in operations management and decision science. His current research focuses on the interactions among quality, flexibility and efficiency in service systems. He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health-care providers.