Faculty Directory

Robert A. Shumsky

Professor of Operations Management





Personal Website



PhD, Massachusetts Institute of Technology, 1995; MS, Massachusetts Institute of Technology, 1993; AB, Harvard University, 1988

Areas of Expertise

Operations management

Current Research Topics

Improving quality and efficiency in service operations, service supply chains, airline revenue management

Professional Activities

Academic positions

  • Tuck School of Business, 2005–present; Associate Professor, 2001–05, Assistant Professor, 1995–2001,
  • Simon School of Business Administration, University of Rochester

Nonacademic positions

  • Research Associate, MITRE Center for Advanced Aviation Systems, 1993
  • Research Associate, Massachusetts Port Authority, 1992
  • Teacher, Northfield Mount Hermon School, 1988–90 

Board memberships

  • Advisory Board, American Management and Marketing Association, 2004–present
  • Board of Trustees, Temple Sinai, Rochester, N.Y., 2004–05

Editorial positions

  • Senior Editor, Production and Operations Management
  • Associate Editor, Management Science, Operations Research
  • Editorial Review Board, Journal of Revenue and Pricing Management, Manufacturing & Service Operations Management

Working Papers

  • "Dynamic Revenue Management in Airline Alliances"
  • "Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law"


  • Superior Teaching awards, Simon School, University of Rochester, 2000–05
  • Meritorious Service awards, Operations Research, 2003, 2002, 2001, 2000, 1998, 1996
  • Harold Hazan Award, Outstanding Teaching in Electrical Engineering and Computer Science, Massachusetts Institute of Technology, 1992
  • Graduate Research Award on Public Sector Aviation, Federal Aviation Administration, 1991

Selected Publications

  • "Call Center Outsourcing Contracts Under Information Asymmetry," Management Science, 54(4), 2008
  • With S. Netessine, "Revenue Management Games: Horizontal and Vertical Competition," Management Science, 51(5), 2005
  • With E.J. Pinker and S. Misra, "Salesforce Design with Experience-Based Learning," IIE Transactions, 36(10), 2004
  • With E.J. Pinker, "Gatekeepers and Referrals in Services," Management Science, 49(7), 2003
  • With S. Netessine and G. Dobson, "Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation," Operations Research, 50(2), 2002
  • With A. Barnett, M. Hansen, A. Odoni, and G. Gosling, "Safe at Home? An Experiment in Domestic Airline Security," Operations Research, 49(2), 2001
  • With E.J. Pinker, "The Efficiency-Quality Tradeoff of Crosstrained Workers," Manufacturing & Service Operations Management, 2(1), 2000