Faculty Directory
Robert A. Shumsky
Professor of Operations Management
E-Mailrobert.a.shumsky@tuck.dartmouth.edu
Phone603-646-8137
DegreeAB, Harvard University, 1988; MS, Massachusetts Institute of Technology, 1993; PhD, Massachusetts Institute of Technology, 1995
AREAS OF EXPERTISEOperations management
Current Research Topics
Improving quality and efficiency in service operations, service supply chains, airline revenue management
Selected Publications
With E.J. Pinker, "The Efficiency-Quality Tradeoff of Crosstrained Workers," Manufacturing & Service Operations Management, 2(1), 2000; with A. Barnett, M. Hansen, A. Odoni, and G. Gosling, "Safe at Home? An Experiment in Domestic Airline Security," Operations Research, 49(2), 2001; with S. Netessine and G. Dobson, "Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation," Operations Research, 50(2), 2002; with E.J. Pinker, "Gatekeepers and Referrals in Services," Management Science, 49(7), 2003; with E.J. Pinker and S. Misra, "Salesforce Design with Experience-Based Learning," IIE Transactions, 36(10), 2004; with S. Netessine, "Revenue Management Games: Horizontal and Vertical Competition," Management Science, 51(5), 2005; "Call Center Outsourcing Contracts Under Information Asymmetry," Management Science, 54(4), 2008
Working Papers
"Dynamic Revenue Management in Airline Alliances"; "Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law"
Awards
Graduate Research Award on Public Sector Aviation, Federal Aviation Administration, 1991; Harold Hazan Award, Outstanding Teaching in Electrical Engineering and Computer Science, Massachusetts Institute of Technology, 1992; Meritorious Service Awards, Operations Research, 1996, 1998, 2000, 2001, 2002, 2003; Superior Teaching Awards, Simon School, University of Rochester, 2000–05
Professional Activities
Academic positions: Assistant Professor, 1995–2001, Associate Professor, 2001– 05, Simon School of Business Administration, University of Rochester; Tuck School of Business, 2005–present
Nonacademic positions: Teacher, Northfield Mount Hermon School, 1988–90; Research Associate, Massachusetts Port Authority, 1992; Research Associate, MITRE Center for Advanced Aviation Systems, 1993
Board memberships: Board of Trustees, Temple Sinai, Rochester, N.Y., 2004–05; Advisory Board, American Management and Marketing Association, 2004–present
Editorial positions: Senior Editor, Production and Operations Management; Associate Editor, Management Science, Operations Research; Editorial Review Board, Journal of Revenue and Pricing Management, Manufacturing & Service Operations Management
Personal Website
Professor Shumsky has research and teaching interests in operations management and decision science. His current research focuses on the interactions among quality, flexibility and efficiency in service systems.He has conducted research on the U.S. air traffic management system and studied transportation operations for state agencies and the Federal Aviation Administration. He has also served as a consultant for both manufacturing and service operations, including call centers and health-care providers.