Faculty Directory

Santiago Gallino

Assistant Professor of Business Administration; Daniel T. Revers T'89 Faculty Fellow








PhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

Areas of Expertise

Operations management, retail operations, innovation management


Santiago Gallino studies empirical operations management and his areas of interests are primarily associated with retail operations management, with a special focus on process performance and innovation.

Current Research Topics

  • Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing

Professional Activities

Academic positions

  • Assistant Professor of Business Administration, Tuck School of Business, 2013–present
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Referee for Management Science, Manufacturing and Service Operations Management and Production and Operations Management

Working Papers

  • With G. Cachon and M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships"
  • With M. Fisher and J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments"
  • With D. Bell and A. Moreno, "Inventory Showrooms and Customer Migration in Omni-channel Retail: The Effect of Product Information"
  • With A. Moreno, "The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment"
  • With R. Cui, A. Moreno and D. Zhang, "The Operational Value of Social Media Data"


  • INFORMS Revenue Management and Pricing Section Practice Award, 2015
  • POMS Applied Research Challenge (ARC). First Place. May 2014
  • Semi-finalist in the 2013 INFORMS JFIG Paper Competition. September 2013
  • The Fishman-Davidson Center Grant, 2012
  • Jay H. Baker Retailing Grant, 2012, 2009
  • OPIM Scholar Award, 2011; Mack Center for Technological Innovation Grant, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010
  • Doctoral Fellowship, The Wharton School, 2008–12

Selected Publications

  • With A. Moreno and I. Stamatopoulos, "Channel Integration, Sales Dispersion, and Inventory Management." Forthcoming, Management Science
  • With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World." MIT Sloan Management Review, 2014
  • With A. Moreno-Garcia, "Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information." Management Science, 2014