Faculty Directory

Santiago Gallino

Assistant Professor of Business Administration





Personal Website



PhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

Areas of Expertise

Operations management, retail operations, innovation management


Santiago Gallino studies empirical operations management and his areas of interests are primarily associated with retail operations management, with a special focus on process performance and innovation.

Current Research Topics

  • Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing

Professional Activities

Academic positions

  • Assistant Professor of Business Administration, Tuck School of Business, 2013–present
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Referee for Management Science, Manufacturing and Service Operations Management, Production and Operations Management, MSOM Conference: Supply Chain SIG, Service Operations SIG and Sustainable Operations SIG

Working Papers

  • With R. Cui, A. Moreno-Garcia, and D. Zhang, "The Operational Value of Social Media Information"
  • With A. Moreno-Garcia and I. Stamatopoulos, “Channel Integration, Sales Dispersion, and Inventory Management”
  • With G. Cachon and M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships"
  • With G. Cachon and M. Olivares, "Severe Weather and Automobile Assembly Productivity"
  • With D. Bell and A. Moreno-Garcia, "Inventory Showrooms and Customer Migration in Omni-channel Retail: The Effect of Product Information"
  • With G. Cachon and J. Xu, "How an E-Retailer Can Profit from the Right Free Shipping Policy: A Model and Evidence"
  • With M. Fisher and S. Netessine, "How Can I Help You? Improving Retail Store Execution through Online Learning"
  • With A. Moreno-Garcia, "Does Inventory Influence Demand? Exploring Billboard and Scarcity Effects"
  • With M. Fisher and J. Xu, "The Value of Rapid Delivery in Online Retailing"
  • With M. Fisher and J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments"


  • POMS Applied Research Challenge (ARC). First Place. May 2014
  • Semi-finalist in the 2013 INFORMS JFIG Paper Competition. September 2013
  • The Fishman-Davidson Center Grant, 2012
  • Jay H. Baker Retailing Grant, 2012, 2009
  • OPIM Scholar Award, 2011; Mack Center for Technological Innovation Grant, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010
  • Doctoral Fellowship, The Wharton School, 2008–12

Selected Publications

  • With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World". MIT Sloan Management Review, 2014
  • With A. Moreno-Garcia, " Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information". Management Science, 2014