Faculty Directory

Santiago Gallino

Assistant Professor of Business Administration



DegreePhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

AREAS OF EXPERTISEOperations management, retail operations, innovation management

Current Research Topics

  • Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing

Working Papers

  • Gallino, S., Cachon, G. P., Olivares, M. Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships.
  • Gallino, S., Moreno, Antonio. Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information.
  • Cachon, G. P., Gallino, S., Olivares, M. Severe Weather and Automobile Assembly Productivity.
  • Bell, D., Gallino, S., Moreno, Antonio. Inventory Showrooms and Customer Migration in Omni-channel Retail: The Effect of Product Information.

Current Projects

  • How Can I Help You? Improving Retail Store Execution through Online Learning (with Marshall Fisher and Serguei Netessine). Manuscript in preparation.
  • Does Inventory Influence Demand? Exploring Billboard and Scarcity Effects (with Antonio Moreno)
  • Need for Speed: The Value of Delivery Lead Time in Online Retailing (with Marshall Fisher and Jiaqi (Joseph) Xu). Manuscript in preparation.
  • Implementing Dynamic Pricing in Online Retailing: Evidence from Field Experiments (with Marshall Fisher and Jun Li). Manuscript in preparation.


  • The Fishman-Davidson Center Grant, 2012
  • Jay H. Baker Retailing Grant, 2012, 2009
  • OPIM Scholar Award, 2011; Mack Center for Technological Innovation Grant, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010
  • Doctoral Fellowship, The Wharton School, 2008–12

Professional Activities

Academic positions

  • Assistant Professor of Business Administration, Tuck School of Business, 2013–present
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Reviewer, Manufacturing and Service Operations Management