Faculty Directory

Santiago Gallino

Assistant Professor of Business Administration





Personal Website



PhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

Areas of Expertise

Operations management, retail operations, innovation management

Current Research Topics

  • Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing

Professional Activities

Academic positions

  • Assistant Professor of Business Administration, Tuck School of Business, 2013–present
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Referee for Management Science, Manufacturing and Service Operations Management, Production and Operations Management, MSOM Conference: Supply Chain SIG, Service Operations SIG and Sustainable Operations SIG

Working Papers

  • With R. Cui, A. Moreno-Garcia, and D. Zhang, "The Operational Value of Social Media Information"
  • With A. Moreno-Garcia and I. Stamatopoulos, “Channel Integration, Sales Dispersion, and Inventory Management”
  • With G. Cachon and M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships"
  • With G. Cachon and M. Olivares, "Severe Weather and Automobile Assembly Productivity"
  • With D. Bell and A. Moreno-Garcia, "Inventory Showrooms and Customer Migration in Omni-channel Retail: The Effect of Product Information"

Current Projects

  • With G. Cachon and J. Xu, "How an E-Retailer Can Profit from the Right Free Shipping Policy: A Model and Evidence"
  • With M. Fisher and S. Netessine, "How Can I Help You? Improving Retail Store Execution through Online Learning"
  • With A. Moreno-Garcia, "Does Inventory Influence Demand? Exploring Billboard and Scarcity Effects"
  • With M. Fisher and J. Xu, "The Value of Rapid Delivery in Online Retailing"
  • With M. Fisher and J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments"


  • POMS Applied Research Challenge (ARC). First Place. May 2014
  • Semi-finalist in the 2013 INFORMS JFIG Paper Competition. September 2013
  • The Fishman-Davidson Center Grant, 2012
  • Jay H. Baker Retailing Grant, 2012, 2009
  • OPIM Scholar Award, 2011; Mack Center for Technological Innovation Grant, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010
  • Doctoral Fellowship, The Wharton School, 2008–12

Selected Publications

  • With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World". MIT Sloan Management Review, 2014
  • With A. Moreno-Garcia, " Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information". Management Science, 2014