Faculty Directory

Santiago Gallino

Assistant Professor of Business Administration; Daniel T. Revers T'89 Faculty Fellow

Email

santiago.gallino@tuck.dartmouth.edu

Phone

603-646-6433

Website

http://faculty.tuck.dartmouth.edu/santiago-gallino/

Degree

PhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

Areas of Expertise

Empirical operations management, retailing and innovation management.

Bio

Santiago Gallino is an Assistant Professor of Business Administration at the Tuck School of Business. He is interested in operations management challenges in the retail industry. Santiago study both omni-channel integration and store execution issues in retail. In his research he use field data and econometric tools to study existing operational practices as well as potential operational improvements.

Before joining Tuck, he worked at IAE Business School in Argentina where he lectured for the MBA, Executive Education and In-Company programs. During that time he combined his academic activity with consulting work through Latin America, having collaborated with companies in different fields –retailing, food manufacturing and distribution, energy, entertainment– both domestic and multinationals.

His educational background includes PhD in Operations and Information Management and a Master’s in Statistics (both from The Wharton School of the University of Pennsylvanian), an MBA (IAE Business School), and a degree in Electrical Engineering (Universidad de Buenos Aires).

Current Research Topics

  • Empirical operations management: Understanding the effect of new technologies on supply chain strategies in retailing


Professional Activities

Academic positions

  • Assistant Professor of Business Administration, Tuck School of Business, 2013–present
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Referee for Management Science, Manufacturing and Service Operations Management and Production and Operations Management


Working Papers

  • With M. Fisher, J. Xu, "The Value of Rapid Delivery in Multichannel Retail."
  • With M. Fisher, S. Netessine, "Does Online Learning Work in Retail?"
  • With G.P. Cachon, J. Xu, "Maximizing Profitability in Online Retail through a Free Shipping Threshold Policy."
  • With E. Huang, A. Ribeiro, S. Segarra, "Actionable Network Models of Soccer Teams using Markov Chains."

Papers Under Review

  • With G.P. Cachon, M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships," Major Revision, Management Science, Under Review 2nd Round.
  • With A. Moreno-Garcia, "The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment," Major Revision, M&SOM. Under Review 2nd Round.
  • With R. Batt, "Finding a Needle in a haystack: The Effects of Searching and Learning on Pick-worker Performance," Major Revision, Management Science; Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016.

Current Projects

  • With M. Fisher, S. Netessine, "Setting Retail Staffing Levels: A Methodology Validated with Implementation."
  • With A. Moreno-Garcia, R. Rooderkerk, "Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions."


Awards

  • Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016
  • The Management Science Distinguished Service Award, 2015
  • Winner, INFORMS Revenue Management and Pricing Section Practice Award, 2015
  • Winner, POMS Applied Research Challenge, Production and Operations Management Society (POMS). 2014
  • Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE (Workshop of Information Systems and Economics). 2014
  • Semi-finalist in the Junior Faculty Interest Group Paper Competition, INFORMS-JFIG. 2013
  • OPIM Scholar Award, 2011
  • Doctoral Fellowship, The Wharton School, 2008-2012
  • The Fishman-Davidson Center. 2012
  • Jay H. Baker Retailing Grant, 2009, 2012
  • Mack Center for Technological Innovation, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010

Selected Publications

  • With M. Fisher, J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments," Forthcoming:Management Science, 2016; Winner, INFORMS Revenue Management and Pricing Section Practice Award, 2015.
  • With R. Cui, A. Moreno-Garcia, D. Zhang, "The Operational Value of Social Media Information," Conditional Accepted, POMS, 2016.
  • With D. Bell, A. Moreno-Garcia, "Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits," Forthcoming: Management Science, 2016; Winner, POMS Applied Research Challenge, Production and Operations Management Society (POMS), 2014; Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE (Workshop of Information Systems and Economics), 2014.
  • With A. Moreno-Garcia, I. Stamatopoulos, "Channel Integration, Sales Dispersion, and Inventory Management," Articles in Advance 19 Jul 2016, Management Science.
  • With D. Bell, A. Moreno-Garcia, "Showrooms and Information Provision in Omni-channel," POMS, 24: 360–362, 2015 [extended abstract under the first POMS Applied Research Challenge Awards].
  • With A. Moreno-Garcia, "Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information," Management Science 60 (6): 1434–1451, 2014.
  • With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World," MIT Sloan Management Review, September 16, 2014. Vol. 56, No. 1, 45-53.