Faculty Directory

Santiago Gallino

Associate Professor of Business Administration

Email

santiago.gallino@tuck.dartmouth.edu

Phone

603-646-6433

Website

http://faculty.tuck.dartmouth.edu/santiago-gallino/

Degree

PhD, University of Pennsylvania, 2013; AM, University of Pennsylvania, 2012; MBA, IAE Business School, 2003; MSc., University of Buenos Aires, 1999

Areas of Expertise

Empirical operations management, retailing and innovation management

Courses

Retail Operations

Bio

Santiago Gallino is an Associate Professor of Business Administration at the Tuck School of Business. He is interested in operations management challenges in the retail industry. Santiago studies both omni-channel integration and store execution issues in retail. In his research, he uses field data and econometric tools to study existing operational practices as well as potential operational improvements.

Before joining Tuck, Santiago worked at IAE Business School in Argentina where he lectured for the MBA, Executive Education, and In-Company programs. During that time he combined his academic activity with consulting work through out Latin America, collaborating with companies in different fields–retailing, food manufacturing and distribution, energy, entertainment–both domestically and internationally.

Santiago's educational background includes a PhD in Operations and Information Management and a Master’s in Statistics (both from The Wharton School of the University of Pennsylvania), an MBA (IAE Business School), and a degree in Electrical Engineering (Universidad de Buenos Aires).

Current Research Topics

  • Empirical operations management, retail management


Professional Activities

Academic positions

  • Associate Professor of Business Administration, Tuck School of Business, 2017–present
  • Assistant Professor of Business Administration, Tuck School of Business, 2013–17
  • Teaching Assistant, University of Pennsylvania, 2008–12
  • Lecturer, IAE Business School, 2004–08

Nonacademic positions

  • PA Consulting Group, 2000–03
  • EDF Americas, 2004

Editorial positions

  • Reviewer for Management Science, Manufacturing and Service Operations Management, and Production and Operations Management


Working Papers

  • With M. Fisher and S. Netessine, "Does Online Learning Work in Retail?"
  • With G.P. Cachon and J. Xu, "Maximizing Profitability in Online Retail through a Free Shipping Threshold Policy"
  • With E. Huang, A. Ribeiro, and S. Segarra, "Actionable Network Models of Soccer Teams using Markov Chains"

Papers Under Review

  • With G.P. Cachon and M. Olivares, "Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships," major revision, Management Science, under review second round
  • With R. Batt, "Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-worker Performance," major revision, Management Science; Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016
  • With M. Fisher and J. Xu, "The Value of Rapid Delivery in Multichannel Retail," major revision, Journal of Marketing Research
  • With M. Fisher, S. Netessine, "Setting Retail Staffing Levels: A Methodology Validated with Implementation," under review, Management Science

Current Projects

  • With A. Moreno-Garcia and R. Rooderkerk, "Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions"
  • With D. Bell and A. Moreno, "Customer Supercharging: Why Offline Experiences Create Value"


Awards

  • Finalist, Manufacturing & Services Operations Management (M&SOM) Society's Best Operations Management (OM) Paper in Management Science, 2017
  • Meritorious Service Award, M&SOM, 2016
  • Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016
  • The Management Science Distinguished Service Award, 2015
  • Winner, Institute for Operations Research and the Management Sciences (INFORMS) Revenue Management and Pricing Section Practice Award, 2015
  • Winner, Production and Operations Management Society (POMS) Applied Research Challenge, Production and Operations Management Society, 2014
  • Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE, 2014
  • Semi-finalist in the Junior Faculty Interest Group Paper Competition, INFORMS-JFIG, 2013
  • Operations and Information Management (OPIM) Scholar Award, 2011
  • Doctoral Fellowship, The Wharton School, 2008–12
  • The Fishman-Davidson Center, 2012
  • Jay H. Baker Retailing Grant, 2009, 2012
  • Mack Center for Technological Innovation, 2011
  • Russell Ackoff Doctoral Student Fellowship, 2010

Selected Publications

  • With A. Moreno, "The Value Of Fit Information In Online Retail: Evidence From A Randomized Field Experiment," forthcoming, Manufacturing & Service Operations Management (M&SOM)
  • With M. Fisher and J. Li, "Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments," Management Science, forthcoming; Winner, Institute for Operations Research and the Management Sciences (INFORMS) Revenue Management and Pricing Section Practice Award, 2015
  • With R. Cui, A. Moreno-Garcia, and D. Zhang, "The Operational Value of Social Media Information," conditionally accepted, Production and Operations Management Society (POMS)
  • With D. Bell and A. Moreno-Garcia, "Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits," Management Science, 2016; Winner, POMS Applied Research Challenge, POMS, 2014; Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE (Workshop of Information Systems and Economics), 2014
  • With A. Moreno-Garcia and I. Stamatopoulos, "Channel Integration, Sales Dispersion, and Inventory Management," Articles in Advance, Management Science, 2016
  • With A. Moreno-Garcia, "Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information," Management Science, 60(6), 2014
  • With D. Bell and A. Moreno-Garcia, "How to Win in an Omnichannel World," MIT Sloan Management Review, 56(1), 2014