Current Research Topics

Internet retail, supply chain management, operations strategy

Selected Publications

With E. Rabinovich and J. Rungtusanatham, "Physical Distribution Service Performance and Internet Retailer Margins: The Drop-Shipping Context," Journal of Operations Management, forthcoming; with L. Laseter, "See for Yourself," strategy+business, 48, 2007; with D. Kirsch and B. Goldfarb, "Lessons of the Last Bubble," strategy+business, 46, 2007; with D. Mollenkopf, E. Rabinovich, and K. Boyer, "Managing Internet Product Returns: A Focus on Effective Service Management," Decision Sciences, 38(2), 2007; with K. Boyer, J. Rungtusanatham, and E. Rabinovich, "Backroom Operations On the Front Burner: Three Critical Issues in Internet Retailing," Sloan Management Review, 48(3), 2007; with R. Kerber, Strategic Product Creation, McGraw-Hill, 2007; with R. Cross, A. Parker, and G. Velasquez, "Using Social Network Analysis to Improve Communities of Practice," California Management Review, 49(1), 2006; with E. Rabinovich and A. Huang, "The Hidden Cost of Clicks," strategy+business, 42, 2006; Balanced Sourcing: Cooperation and Competition in Supplier Relationships, Jossey-Bass Publishers, 1998

Awards

Ranked among top 10 teaching faculty for three of five full-time years, Darden Business School; Best Paper Finalist, Decision Sciences, 2007

Professional Activities

Academic positions: Tuck School of Business, 2008–present; Researcher, Last Mile Supply Chain Center, Michigan State University, 2004–present; Assistant Professor/Lecturer, Darden Business School, University of Virginia, 2002–present; Visiting Assistant Professor, Stern School of Business, New York University, 2008; Adjunct Assistant Professor, Goizueta Business School, Emory University, 2008; Visiting Assistant Professor, London Business School, 2008; Visiting Assistant Professor, IESE, 2007 

Nonacademic positions: Principal, Zolab Consulting, 2002–present; Associate to Vice President, Booz Allen Hamilton, 1988–2002; business analyst, production supervisor, QA supervisor, Siecor Corporation, 1984–87; consultant, McLean Group, 1981–82; Consultant, Arthur Andersen, 1980–81

Board memberships: Advisory Boards: Retail Relay, 2007–present; Censeo Consulting, 2004–present; ShareMax, 2001–02; eShip-4U, 2000–03

Editorial boards: Contributing Editor, strategy+business; Associate Editor, Electronic Markets; Ad hoc reviewer: Decision Sciences, Journal of Operations Management, Production and Operations Management Journal