Current Research Topics

Internet retail, supply chain management, operations strategy

Selected Publications

Balanced Sourcing: Cooperation and Competition in Supplier Relationships, Jossey-Bass Publishers, 1998; with E. Rabinovich and A. Huang, "The Hidden Cost of Clicks," strategy+business, 42, 2006; with R. Cross, A. Parker, and G. Velasquez, "Using Social Network Analysis to Improve Communities of Practice," California Management Review, 49(1), 2006; with R. Kerber, Strategic Product Creation, McGraw-Hill, 2007; with K. Boyer, J. Rungtusanatham, and E. Rabinovich, "Backroom Operations On the Front Burner: Three Critical Issues in Internet Retailing," Sloan Management Review, 48(3), 2007; with D. Mollenkopf, E. Rabinovich, and K. Boyer, "Managing Internet Product Returns: A Focus on Effective Service Management," Decision Sciences, 38(2), 2007; with D. Kirsch and B. Goldfarb, "Lessons of the Last Bubble," strategy+business, 46, 2007; with L. Laseter, "See for Yourself," strategy+business, 48, 2007; with E. Rabinovich and J. Rungtusanatham, "Physical Distribution Service Performance and Internet Retailer Margins: The Drop-Shipping Context," Journal of Operations Management, forthcoming

Awards

Best Paper Finalist, Decision Sciences, 2007; ranked among top 10 teaching faculty for three of five full-time years, Darden Business School

Professional Activities

Academic positions: Assistant Professor/Lecturer, Darden Business School, University of Virginia, 2002-present; Researcher, Last Mile Supply Chain Center, Michigan State University, 2004-present; Visiting Assistant Professor, IESE, 2007; Visiting Assistant Professor, London Business School, 2008; Adjunct Assistant Professor, Goizueta Business School, Emory University, 2008; Visiting Assistant Professor, Stern School of Business, New York University, 2008; Tuck School of Business, 2008-present

Nonacademic positions: Consultant, Arthur Andersen, 1980-81; consultant, McLean Group, 1981-82; business analyst, production supervisor, QA supervisor, Siecor Corporation, 1984-87; Associate to Vice President, Booz Allen Hamilton, 1988-2002; Principal, Zolab Consulting, 2002-present

Board memberships: Advisory Boards: eShip-4U, 2000-03; ShareMax, 2001-02; Censeo Consulting, 2004-present; Retail Relay, 2007-present

Editorial boards: Contributing Editor, strategy+business; Associate Editor, Electronic Markets; Ad hoc reviewer: Decision Sciences, Journal of Operations Management, Production and Operations Management Journal