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Faculty Directory

Bob Batt Th’01, T’06

Visiting Associate Professor





Personal Website



PhD, The Wharton School, University of Pennsylvania, 2013; MBA, Tuck School, 2006; MEM, Thayer School of Engineering, Dartmouth College, 2001; BE, Thayer School of Engineering, BA, Wheaton College, 2000 (dual degree)

Areas of Expertise

Service operations, operations management


Data Mining for Business Analytics 


Bob is a visiting associate professor at Tuck who currently serves as an associate professor in the Department of Operations and Information Management at the Wisconsin School of Business at the University of Wisconsin-Madison, where he teaches Service Operations Management to both undergraduate and MBA students. He also holds an affiliate appointment with the Department of Emergency Medicine in the UW-Madison School of Medicine and Public Health. Batt previously taught Spreadsheet Modeling in the Tuck Business Bridge Program and in the Masters in Health Care Delivery Science program at Dartmouth College.

Current Research Topics

  • Service operations, with an emphasis on health care and retail; empirical studies in operations management

Professional Activities

Academic Positions

  • Tuck School of Business, 2021–present
  • Associate professor, operations and information management, Wisconsin School of Business, University of Wisconsin-Madison, 2019–present
  • Assistant professor, Wisconsin School of Business, 2013–19
  • Affiliate appointment, BerbeeWalsh Department of Emergency Medicine, School of Medicine & Public Health, University of Wisconsin-Madison, 2014–present
  • Research/teaching fellow, Tuck School of Business, 2006–08


  • With S. Powell, Modeling for Insight: A Master Class for Business Analysts, Wiley, 2008

Non-Academic Positions

  • Manufacturing process engineer, Hypertherm, Inc., 2001–04

Editorial Positions

  • Department Editor, Health Care Management Science, 2020–present
  • Associate Editor
    • Management Science, 2020–present
    • Operations Research (Special Issue on Behavioral Queueing), 2020
    • Health Care Management Science, 2019–20
    • Decision Sciences Journal, 2018–20
  • Senior Editor, Production and Operations Management, 2020–present
  • Reviewer
    • Journal of Operations Management, 2018–present
    • Critical Care Medicine, 2017–present
    • European Journal of Operations Research, 2016–present
    • Pediatrics, 2016–present
    • Academic Emergency Medicine, 2015–present
    • IIE Transactions on Health Systems Engineering, 2015–present
    • Manufacturing & Services Operations Management, 2014–present
    • Production and Operations Management Journal, 2013–present
    • Management Science, 2011–present
    • Operations Research, 2011–present


  • Best Paper Award, College of Healthcare Operations Management, Production and Operations Management Society, 2020

Working Papers

  • With L. Meng, C. Terwiesch, “The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department”
  • With H. Bavafa, M. Soltani, “Quality Improvement Spillover: Evidence from the Hospital Readmission Reduction Program”
  • With M. Soltani, H. Bavafa, B.W. Patterson, “Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use”

Selected Publications

  • With L. Meng, C. Terwiesch, "The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department," Manufacturing & Service Operations Management, forthcoming
  • With M. Pulia, D. Hekman, J. Glazer, C. Barclay-Buchanan, N. Kuehnel, J. Ross, B. Sharp, B. Patterson, "Electronic Health Record Based Surveillance for Community Transmitted COVID-19 in the Emergency Department," Western Journal of Emergency Medicine, 21(4), 2020
  • With J. Tong, "Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap," Manufacturing & Service Operations Management, 22(5), 2020
  • With B. Schnapp, E. Flemming, A. Kraut, M. Westergaard, B. Patterson, "Maggots, Mucous and Monkey Meat: Does Disgust Sensitivity Affect Case Mix Seen During Residency?" Western Journal of Emergency Medicine, 21(1), 2020
  • With D. KC, B. Staats, B. Patterson, "The Effect of Discrete Work Shifts on a Nonterminating Service System," Production and Operations Management, 26(6), 2019
  • With S. Gallino, "Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance," Management Science, 65(6), 2019
  • With B. Patterson, M. Repplinger, M. Pulia, J. Svenson, A. Trinh, E. Mendonca, M. Smith, A. Hamedani, M. Shah, "Using the Hendrich II Inpatient Fall Risk Screen to Predict Outpatient Falls after ED Visits," Journal of the American Geriatrics Society, 66(4), 2018
  • With C. Terwiesch, "Early Task Initiation and Other Load-adaptive Mechanisms in the Emergency Department," Management Science, 63(11), 2017
  • With J. Gorsky, M. Shah, B. Patterson, E. Otles, A. Hamedani, "The Impact of Emergency Department Census on the Decision to Admit," Academic Emergency Medicine, 24(1), 2017
  • With B. Patterson, M. Wilbanks, E. Otles, M. Westergaard, M. Shah, "Cherry Picking Patients: Examining the Interval Between Patient Rooming and Resident Self Assignment," Academic Emergency Medicine, 23(6), 2016
  • With C. Terwiesch, "Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department," Management Science, 61(1), 2015
  • With J. Lucas, O. Soremekun, "Setting Wait Times to Achieve Targeted Left without Being Seen Rates," The American Journal of Emergency Medicine, 32(4), 2014
  • With J. Pines, J. Hilton, C. Terwiesch, "The Financial Consequences of Lost Demand and Reducing Boarding in Hospital Emergency Departments," Annals of Emergency Medicine, 58(4), 2011