Current Research Topics
- Tension between art and science in business process management
- Value of operational focus; interactions of capacity choices
- Customer service
- Customer retention
Professional Activities
Academic positions
- 2019-present, Tuck School of Business at Dartmouth, Hanover, NH, Senior Associate Dean for Teaching and Learning; David T. McLaughlin D’54, T’55 Clinical Professor
- 2000-2019, Tuck School of Business at Dartmouth, Hanover, NH, Visiting Professor of Business Administration
- 2015, Sloan School of Management, Cambridge, MA Visiting Associate Professor of Business Administration
- 2014-present, Haas School of Business at UC Berkeley, Berkeley, CA Visiting Associate Professor of Business Administration
- 2011-2012, Columbia Business School, New York, NY, Visiting Associate Professor of Business Administration
Awards
- 2012 Honorable Mention, William R. Davidson Award, Journal of Retailing
- 2012 Tuck Class of 2012 Core Teaching Excellence Award
- 1998 INFORMS Doctoral Colloquium Fellow
- 1995-99 Future Professor of Manufacturing Fellowship, Sloan Foundation grant
- 1996-97 Jaedicke Fellowship, for scholarly performance, Stanford Business School
- 1993-95 Ron Crockett Endowed Scholarship, University of Washington
- 1995 Beta Gamma Sigma, business honor society, University of Washington
- 1987 Tau Beta Pi, engineering honor society, Caltech
- 1986-89 Burton E. Greene Memorial Scholarship, Caltech
Working Papers
- With M. Fleischmann and D. Pyke, “A Dynamic Pricing Model for Coordinated Sales and Operations”
- With E. Porteus, “Joint Price and Service Level Choice Under Monopoly”
- With E. Porteus, “Capacity Games and Customer Valuation”
Selected Publications
- “Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches,” Journal of Retailing, Vol. 86, No. 2.
- With E. Johnson, “When Should a Process Be Art, Not Science?” Harvard Business Review, March, 2009.
- With P. Kopalle and D. Pyke, “Static and Dynamic Pricing of Excess Capacity in a Make-To-Order Environment,” Production and Operations Management, Vol. 18, No. 4.
- With M. Fleischmann and D. Pyke, “Smart Pricing,” Sloan Management Review, Vol. 45, No. 2.
- With E. Porteus, “Customer Service Competition in Capacitated Systems,” Manufacturing & Service Operations Management, Vol 2, No. 2.