Faculty Directory

Joseph M. Hall

Clinical Professor of Business Administration






PhD, Stanford University, 2000; MBA, University of Washington, 1995; BS, California Institute of Technology, 1989

Areas of Expertise

Operations strategy and service operations management


Managerial Economics, Tools for Improving Operations, Operations

Current Research Topics

  • Tension between art and science in business process management
  • Value of operational focus; interactions of capacity choices
  • Customer service
  • Customer retention

Professional Activities

Academic positions

  • 2000-present, Tuck School of Business at Dartmouth, Hanover, NH, Visiting Professor of Business Administration
  • 2015, Sloan School of Management, Cambridge, MA Visiting Associate Professor of Business Administration
  • 2014-present, Haas School of Business at UC Berkeley, Berkeley, CA Visiting Associate Professor of Business Administration
  • 2011-2012, Columbia Business School, New York, NY, Visiting Associate Professor of Business Administration


  • 2012 Honorable Mention, William R. Davidson Award, Journal of Retailing
  • 2012 Tuck Class of 2012 Core Teaching Excellence Award
  • 1998 INFORMS Doctoral Colloquium Fellow
  • 1995-99 Future Professor of Manufacturing Fellowship, Sloan Foundation grant
  • 1996-97 Jaedicke Fellowship, for scholarly performance, Stanford Business School
  • 1993-95 Ron Crockett Endowed Scholarship, University of Washington
  • 1995 Beta Gamma Sigma, business honor society, University of Washington
  • 1987 Tau Beta Pi, engineering honor society, Caltech
  • 1986-89 Burton E. Greene Memorial Scholarship, Caltech

Working Papers

  • With M. Fleischmann and D. Pyke, “A Dynamic Pricing Model for Coordinated Sales and Operations”
  • With E. Porteus, “Joint Price and Service Level Choice Under Monopoly”
  • With E. Porteus, “Capacity Games and Customer Valuation”

Selected Publications

  • “Retailer Dynamic Pricing and Ordering Decisions: Category Management versus Brand-by-Brand Approaches,” Journal of Retailing, Vol. 86, No. 2.
  • With E. Johnson, “When Should a Process Be Art, Not Science?” Harvard Business Review, March, 2009.
  • With P. Kopalle and D. Pyke, “Static and Dynamic Pricing of Excess Capacity in a Make-To-Order Environment,” Production and Operations Management, Vol. 18, No. 4.
  • With M. Fleischmann and D. Pyke, “Smart Pricing,” Sloan Management Review, Vol. 45, No. 2.
  • With E. Porteus, “Customer Service Competition in Capacitated Systems,” Manufacturing & Service Operations Management, Vol 2, No. 2.