Faculty Directory

Robert A. Shumsky

Professor of Operations Management; Co-Faculty Director, Master of Health Care Delivery Science





Personal Website



PhD, Massachusetts Institute of Technology, 1995; MS, Massachusetts Institute of Technology, 1993; AB, Harvard University, 1988

Areas of Expertise

Operations management


Professor Shumsky currently teaches courses on service operations management, health care operations, and decision science. He has also taught PhD courses on queueing networks, inventory theory, and stochastic models of supply chains.

Current Research Topics

Improving quality and efficiency in service operations, service supply chains, airline revenue management

Professional Activities

Academic positions

  • Professor of Operations Management (2011–present), Associate Professor (2005–11), Tuck School of Business, 2005–present
  • Faculty Co-Director, Master of Health Care Delivery Science Program, 2015–present, Tuck School of Business
  • Associate Professor (2001–05), Assistant Professor (1995–2001), Simon School of Business Administration, University of Rochester, 1995–2005

Nonacademic positions

  • Research Associate, MITRE Center for Advanced Aviation Systems, 1993
  • Research Associate, Massachusetts Port Authority, 1992
  • Teacher, Northfield Mount Hermon School, 1988–90 

Board memberships

  • Advisory Board, American Management and Marketing Association, 2004–present
  • Board of Trustees, Temple Sinai, Rochester, N.Y., 2004–05

Editorial positions

  • Associate Editor for Management Science (2000-present)
  • Associate Editor, M&SOM (2006-present)
  • Associate Editor for Operations Research (1999-2010)
  • Editorial Review Board, M&SOM (2002-2005)
  • Editorial Review Board, Journal of Revenue and Pricing Management (2003-2012)
  • Senior Editor for Production and Operations Management (2003-present)


  • Finalist, M&SOM Best Paper Award (2013), for “Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law,” with S. Hasija and E. Pinker.
  • Meritorious service awards from the journals Manufacturing & Service Operations Management (2009, 2008), Management Science (2009), and Operations Research (2000–2003, 1998, 1996).
  • Superior teaching awards from the Simon School full-time MBA classes of 2001, 2003, 2004 and 2005 and the Executive MBA classes of 2000 and 2002.
  • Simon School Teaching Honor Roll for student evaluations that place among the top 5 in the school (spring, 1999; winter and spring, 2000; winter, 2001; winter and spring, 2002; spring 2003; winter and spring, 2004 winter, 2005).
  • Listed among the Simon School’s “Outstanding Faculty” in the Business Week Guide to the Best Business Schools, 2001 and 2002 editions. Second place, M&SOM student paper competition (2000), for “Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation,” with S. Netessine and G. Dobson.
  • MIT's Harold Hazan Award for outstanding teaching in EE/CS (1992).

Working Papers

Selected Publications

  • With L. Debo, R. Lebeaux, Q. Nguyen and A. Hoen, “Retail Store Customer Flow and COVID-19 Transmission,” Proceedings of the National Academy of Sciences, Vol. 188, No. 11, March 2021.
  • With L. Debo, “What Safe Shopping Looks Like During a Pandemic,” HBR online, July 24, 2020.
  • With F. Campello and A. Ingolfsson, “Queueing Models of Case Managers,” to appear in Management Science.
  • With H. Lee and E.J. Pinker, "Outsourcing a Two-Level Service Process," Management Science, Vol. 58, No. 8, August 2012.
  • With P. Kopalle, "Game Theory Models," book chapter for the Handbook of Pricing Management, Oxford University Press, 2012.
  • With C. Wright and H. Groenevelt, "Dynamic Revenue Management in Airline Alliances" Transportation Science, Vol. 44, No. 1, February 2010, pp. 15-37.
  • With S. Hasija and E.J. Pinker, "Work Expands to Fill the Time Available: Capacity Estimation and Staffing under Parkinson’s Law" Manufacturing & Service Operations Management, Vol. 12, No. 1, 2010, pp. 1–18.
  • With E.J. Pinker, H. Lee and S. Hasija, "Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration" Proceedings of HICSS’43, 2010.
  • With F. Zhang, "Dynamic Capacity Management with Substitution" Operations Research, Vol. 57, No. 3, May-June 2009.
  • "Call Center Outsourcing Contracts Under Information Asymmetry," Management Science, 54(4), 2008
  • With S. Netessine, "Revenue Management Games: Horizontal and Vertical Competition," Management Science, 51(5), 2005
  • With E.J. Pinker and S. Misra, "Salesforce Design with Experience-Based Learning," IIE Transactions, 36(10), 2004
  • With E.J. Pinker, "Gatekeepers and Referrals in Services," Management Science, 49(7), 2003
  • With S. Netessine and G. Dobson, "Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation," Operations Research, 50(2), 2002
  • With A. Barnett, M. Hansen, A. Odoni, and G. Gosling, "Safe at Home? An Experiment in Domestic Airline Security," Operations Research, 49(2), 2001
  • With E.J. Pinker, "The Efficiency-Quality Tradeoff of Crosstrained Workers," Manufacturing & Service Operations Management, 2(1), 2000