Faculty Directory

Scott A. Neslin

Albert Wesley Frey Professor of Marketing

Email

scott.a.neslin@tuck.dartmouth.edu

Phone

603-646-2841

Personal Website

http://faculty.tuck.dartmouth.edu/scott-neslin/

Degree

PhD, Massachusetts Institute of Technology, 1978; BS, Cornell University, 1974

Areas of Expertise

Management science, marketing statistics

Courses

Customer Analytics

Bio

Scott Neslin teaches Statistics for Managers, Marketing Management, Sales Promotion, Customer Analytics, Marketing Research, Marketing New Products, and Decision Analysis.

Current Research Topics

  • Statistical modeling and analysis of Customer Relationship Management (CRM) and marketing productivity/ROI
  • Particular focus on multichannel customer management and internet marketing

Professional Activities

Academic positions

  • Albert Wesley Frey Professor of Marketing, Tuck School of Business, 1998–present
  • Visiting Scholar, Stern School of Business, NYU (January, 2020-present)
  • Visiting Scholar, Columbia Business School, 2009–10
  • Visiting Scholar, Fuqua School of Business, Duke University, 2002
  • Associate Dean of Faculty, Tuck School of Business, 1993–98
  • Benjamin Ames Kimball Professor of the Science of Administration, Tuck School of Business, 1993–98
  • Senior Visiting Research Scholar, School of Organization and Management, Yale University, 1989–90
  • Professor, Tuck School of Business, 1988–93
  • Visiting Associate Professor, Sloan School of Management, MIT, 1984
  • Associate Professor, Tuck School of Business 1982–88
  • Assistant Professor, Tuck School of Business 1978–82

Service to profession

  • INFORMS Society for Marketing Science (ISMS) Past-President (2012–13)
  • INFORMS Society for Marketing Science (ISMS) President (2010–11)
  • INFORMS Society for Marketing Science (ISMS), President Elect (2008–09)
  • INFORMS Society for Marketing Science (ISMS) Advisory Board (2006–08)
  • Academic Trustee, Marketing Science Institute (MSI) (1998–2006)
  • Member, Advisory Council, Association for Consumer Research (ACR) (1997–99)

Editorial boards

  • Journal of Marketing, Associate Editor 2018–Present
  • Journal of Marketing, 1999–2018
  • Journal of Marketing Research, 1991–present
  • Marketing Letters, 1989–present
  • Journal of Interactive Marketing, 2009–present
  • Journal of the Academy of Marketing Science, 2010–present
  • Marketing Science, Associate Editor, 1991–94, 1997–2018
  • Marketing Science, 1986–91, 1995–96
  • Management Science, Assoc. Editor, Marketing, 1987–91
  • Management Science, Assoc. Editor, Public Sector Applications, 1987–91
  • Journal of Retailing, 1985–91
  • Journal of Health Care Marketing, 1983–91

Ad Hoc Reviewer

  • International Journal of Research in Marketing
  • Journal of Consumer Research
  • Journal of Business
  • Sloan Management Review

Awards

  • Finalist, 2019 Best Paper Award, International Journal of Research in Marketing, “Engaging the Unengaged Customer: The Value of a Retailer Mobile App,” (with Harald J. van Heerde and Isaac M. Dinner).
  • Finalist, 2019 O’Dell Award, “Driving Online and Offline Sales: The Cross-channel Effects of Traditional, Online Display, and Paid Search Advertising,” (with Isaac Dinner and Harald J. van Heerde) Journal of Marketing Research.
  • Nominated for MSI Best Paper Award, 2019: “In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions,” (with Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce G.S. Hardie, Aurélie Lemmens, Barak Libai, David Neal, Foster Provost, and Rom Schrift), MSI Working Paper, published in Customer Needs and Solutions, 5(1-2), 65-81.
  • Consortium Faculty:  American Marketing Association (AMA) Doctoral Consortium, NYU, May 2019.
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, Temple University, June 2018.
  • Winner, 2017 Best Paper Award, Journal of Interactive Marketing, "The Showrooming Phenomenon: It's More than Just About Price," (with Sonja Gensler and Peter C. Verhoef)
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, University of Southern California, June 2017
  • Winner, 2017 William R. Davidson Award, Journal of Retailing, "Building with Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment," (with Koen Pauwels)
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, Fudan University, June 2016
  • Finalist, 2015 ISMS Long Term Impact Award, “Predicting Competitive Response to a Major Policy Change: Combining Game Theoretic and Empirical Analyses,” Marketing Science (with Kusum Ailawadi and Praveen Kopalle)
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, Johns Hopkins University, June 2015
  • Winner, 2013, Class of 2011 Award for Teaching Excellence, awarded by the Class of 2013, Tuck School of Business
  • Winner, 2012 MSI/H. Paul Root Award, “The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin,” Journal of Marketing (with Florian Stahl, Mark Heitmann, and Donald R. Lehmann)
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, Ozyegin University, June 2013
  • Winner, 2012 Robert D. Buzzell MSI Best Paper Award, “The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin” (with Florian Stahl, Mark Heitmann, and Donald R. Lehmann)
  • Top Cited Article Award, 2007–11, Journal of Interactive Marketing, “Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions” (with Venkatesh Shankar)
  • Overall Best Conference Paper, 2012 AMA Winter Educators’ Conference, “The Impact of Retailers’ Corporate Social Responsibility on Price Fairness Perceptions and Loyalty,” (with Kusum L. Ailawadi, Y. Jackie Luan, and Gail A. Taylor)
  • Fellow, INFORMS Society for Marketing Science, 2011
  • Finalist, 2011 O’Dell Award, “Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models,” (with Sunil Gupta, Wagner Kamakura, Junxiang Lu, and Charlotte H. Mason), Journal of Marketing Research
  • Finalist, 2009 Paul Green Award, “Customer Channel Migration” (with Asim Ansari and Carl F. Mela), Journal of Marketing Research
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, University of Michigan, June 2009
  • Tuck Overseers Medal, June 2008
  • Consortium Faculty, INFORMS Society for Marketing Science Doctoral Consortium, University of British Columbia, June 2008
  • Honorable Mention, 2007 William R. Davidson Award, Journal of Retailing, (with Gail A. Taylor)
  • Winner, 2006 John D. C. Little Award, “Predicting Competitive Response to P&G’s Value Pricing Move: Combining Normative and Empirical Analyses,” published in Marketing Science, (with Kusum Ailawadi and Praveen Kopalle)
  • Consortium Faculty, INFORMS Marketing Society Doctoral Consortium, University of Pittsburgh, June 2006
  • Consortium Faculty, American Marketing Association Doctoral Consortium, University of Connecticut, August 2005
  • Consortium Faculty, INFORMS Marketing Society Doctoral Consortium, Emory University, June 2005
  • Winner, 2003 Harold F. Maynard Award, “Revenue Premium as an Outcome Measure of Brand Equity” (with Kusum Ailawadi and Don Lehmann), Journal of Marketing
  • Finalist, 2003 O’Dell Award, “The Effect of Promotion on Consumption: Buying More and Consuming It Faster” (with Kusum Ailawadi), Journal of Marketing Research
  • Co-Winner of Davidson Best Paper Award, Journal of Retailing, “The Role of Retail Promotion in Determining Future Brand Loyalty: It’s Effect on Purchase Event Feedback,”( with Karen Gedenk)
  • Consortium Faculty, American Marketing Association Doctoral Consortium, University of Southern California, August, 1999
  • Consortium Faculty, American Marketing Association Doctoral Consortium University of Colorado, August, 1996
  • Finalist, 1994 O’Dell Award, “An Alternative Explanation for Lower Repeat Rates Following Promotion Purchases” (with Robert Shoemaker), Journal of Marketing Research
  • Outstanding Reviewer: Journal of Marketing Research, 1992–93
  • Consortium Faculty, American Marketing Association Doctoral Consortium, Michigan State University, August, 1992
  • Consortium Faculty, American Marketing Association Doctoral Consortium, Duke University, August, 1985
  • Best Innovative Experiential Paper, Association for Business, Simulation and Experiential Learning (ABSEL), 1982

Working Papers

  • With Y. Dover, "Amplifying the Impact of Digital Advertising: The Role of Published Sales Rankings"
  • With V. Stourm, E. Bradlow, E. Breugelmans, S. Chun, P. Gardete, P.K. Kannan, P. Kopalle, Y. Park, D. Amariles, R. Thomadsen, Y. Liu-Thompkins, and R. Venkatesan (2020), “Refocusing Loyalty Programs in the Era of Big Data: A Societal Lens Paradigm,” Conditionally Accepted, Marketing Letters.
  • With K. Keller, D. Lehmann, T. Oh, and D. Reibstein (alphabetical order) (2019), “The Past, Present, and Future of Brands and Branding Research,” Conditionally Accepted, Marketing Letters.
  • With V. Stourm, and D. Amariles, “A Framework for Managers to Evaluate and Respond to Privacy Regulation,” Working Paper, Tuck School of Business, Dartmouth College.
  • With C. Chang and J. Zhang (2019), “The Role of the Physical Store: Developing Customer Value through ‘Deep Product’ Purchases”, Working Paper, Tuck School of Business, Dartmouth College.
  • With M. Crombrugge, E. Breugelmans, and K. Cleeren, (2018), The Impact of Manufacturer Online Direct hcnannel Entry on Incumbent Retailer Sales and Marketing Mix Response”, Working Paper, Tuck School of Business, Dartmouth College.
  • With W. Jiao,  (2018) “The Antecedents and Consequences of Promo Code Redemption”.  Draft Paper, Tuck School of Business, Dartmouth College.
  • With Y. Dover,  (2015), “Amplifying the Impact of Digital Advertising: The Role of Published Sales Rankings”, Working Paper, Tuck School of Business, Dartmouth College.

Selected Publications

  • With E. Shehu and D. Papies, (forthcoming), “Free Shipping Promotions and Product Returns,” Journal of Marketing Research.
  • With S. Valentini and E. Montaguti (forthcoming), “Identifying Omnichannel Deal Prone Segments, Their Antecedents, and Their Consequences,” Journal of Retailing.
  • With H. Heerde and I. Dinner, (2019) “Engaging the Unengaged Customer: The Value of a Retailer Mobile App,” International Journal of Research in Marketing, 36(3), 420-438. Finalist:  IJRM Best Paper Award
  • With E. Ascarza, O. Netzer, Z. Anderson, P. Fader, S. Gupta, B. Hardie, A. Lemmens, B. Libai, D. Neal, F. Provost, and R. Schrift, "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions," Customer Needs and Solutions, 5(1-2), 2018
  • With S. Gensler and P. Verhoef, "The Showrooming Phenomenon: It's More Than Just about Price," Journal of Interactive Marketing, 38(May), 2017
  • With E. Montaguti and S. Valentini, “Can Marketing Campaigns Produce Multichannel Buying and More Profitable Customers? A Field Experiment,” Marketing Science, 35(2), 2015
  • With K. Pauwels, “Building with Bricks and Mortar:  The Revenue Impact of Opening Physical Stores in a Multichannel Environment,” Journal of Retailing, 91(2), 2015
  • With T. Bilgicer, K. Jedidi, and D. Lehmann, “Social Influence and Customer Adoption of New Sales Channels,” Journal of Retailing, 91(2), 2015
  • With T. Bilgicer, K. Jedidi, and D. Lehmann, “The Long-term Effect of Multichannel Usage on Sales,” Customer Needs and Solutions, 2(1), 2015
  • With K. Jerath, A. Bodapati, E. Bradlow, J. Deighton, S. Gensler, L. Lee, E. Montaguti, R. Telang, R. Venkatesan, P. Verhoef, and J. Zhang, “The Interrelationships between Brand and Channel Choice,” Marketing Letters, 25(3), 2014
  • With I.M. Dinner and H.J. van Heerde, “Driving Online and Offline Sales: The Cross-channel Effects of Traditional, Online Display, and Paid Search Advertising,” Journal of Marketing Research, 50(5), 2014
  • With K.L. Ailawadi, G.A. Taylor, and Y.J. Luan, “Does Retailer CSR Enhance Behavioral Loyalty? A Case for Benefit Segmentation,” International Journal of Research in Marketing, 30(2), 2014
  • With K.L. Ailawadi, K. Gedenk, T. Langer, and Y. Ma, “Consumer Response to Uncertain Promotions: An Empirical Analysis of Conditional Rebates,” International Journal of Research in Marketing, 31(1), 2014
  • With U. Konus and P.C. Verhoef, “The Effect of Search Channel Elimination on Purchase Incidence, Order Size and Channel Choice,” International Journal of Research in Marketing, 31(1), 2014
  • With G.A. Taylor, K.D. Grantham, and K.R. McNeil, “Overcoming the ‘Recency Trap’ in Customer Relationship Management,” Journal of the Academy of Marketing Science, 41(3), 2013
  • With J. Ni and B. Sun, “Database Submission–The ISMS Durable Goods Data Sets,” Marketing Science, 31(6), 2012
  • With F. Stahl, M. Heitmann, and D.R. Lehmann, “The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin,” Journal of Marketing, 76(4), 2012
  • With P.K. Kopalle, Y. Sun, B. Sun, and V. Swaminathan, “The Joint Impact of Frequency Reward and Customer Tier Components of Loyalty Programs,” Marketing Science, 31(2), 2012
  • With S. Valentini and E. Montaguti, “Decision Process Evolution in Customer Channel Choice,” Journal of Marketing, 75(6), 2011
  • With T.P. Novak, K.R. Baker, and D. L. Hoffman, “An Optimal Contact Model for Maximizing Online Panel Response Rates,” Management Science, 55(5), 2009